Debt Resolution Lab is built to work for everyone, regardless of ability. This page covers the steps we take, the standards we work toward, and how to reach us if something isn't working the way it should.
Debt Resolution Lab works toward conforming with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines rest on four core principles:
We run periodic accessibility audits and keep checking the site against these standards as it evolves.
We've built in a number of features to support different needs and preferences:
We aim for WCAG 2.1 AA across the whole site, but some areas may not fully conform yet. What we're actively working on:
Help us find what we've missed: if you hit a barrier that isn't listed here, tell us — it goes straight into our roadmap.
Our site has been tested against, and is built to work with, the following:
For the smoothest experience, use a recent version of Chrome, Firefox, Safari, or Edge. If something doesn't work right with a specific technology, let us know so we can look into it.
We want to hear from you. If you run into any difficulty accessing content or getting around the site, reach out directly — we aim to respond within two business days and to offer a reasonable accommodation or accessible alternative wherever we can.
Important Disclosures: Debt Resolution Lab is a marketing website that helps consumers reach their own personal loan lender's resolution or hardship team directly, and is not itself a debt settlement company, law firm, credit counseling agency, or lender. We do not provide legal, tax, or credit counseling advice, and we do not negotiate with your lender on your behalf — any change to your loan is agreed solely between you and your lender. There is no fee to use Debt Resolution Lab. Debt resolution and hardship programs are not appropriate for every situation, are not offered by every lender, and are not available in every state — results vary based on your lender, account terms, and financial circumstances, and no specific reduction in your loan balance, timeline, or acceptance into a program is guaranteed by us or by your lender. Pausing payments as part of a resolution strategy may lead to added fees and interest, continued collection calls, or lawsuits, and can significantly lower your credit score. Resolved debt may be reported to the IRS as taxable income. We may be compensated by lenders in our network for connections made through this site. Review the Terms & Conditions and Privacy Policy before submitting any information.