Your privacy isn't an afterthought here — it's built into how this runs. This policy lays out what we collect, why we collect it, and how it's handled for as long as you're on Debt Resolution Lab.
Debt Resolution Lab takes your privacy seriously, and this isn't boilerplate. This policy covers the personal information we collect through our website, our connection process, and any conversations you have with our team — and exactly what we do with it.
Using this website means these practices apply to you. Worth reading through before you submit anything.
We collect what you give us directly, plus some data gathered automatically as you use the site. That can include:
What we collect only goes toward the purposes below. We don't sell your personal data to advertisers or unrelated third parties — full stop.
Our site uses cookies and similar technology to make browsing smoother, understand how people actually use the platform, and improve it over time.
You can manage or disable non-essential cookies through your browser settings at any time. Turning some off may affect how the site works for you.
We use industry-standard measures to keep your information safe from unauthorized access, loss, or disclosure — encrypted transmission, secure servers, access controls, and regular security reviews among them.
We keep personal data only as long as we need it for the purposes described here, or as long as the law requires. Once it's no longer needed, it's securely deleted or anonymized.
We take every reasonable precaution, but no transmission over the internet is ever fully secure. Use a strong password and good judgment when sharing anything sensitive online.
Depending on where you live, you may have certain rights over your personal data. We honor these and respond to verifiable requests within whatever timeframe applicable law sets.
Questions about your data, a request, or anything privacy-related? Reach our team here — we aim to respond promptly and transparently:
Important Disclosures: Debt Resolution Lab is a marketing website that helps consumers reach their own personal loan lender's resolution or hardship team directly, and is not itself a debt settlement company, law firm, credit counseling agency, or lender. We do not provide legal, tax, or credit counseling advice, and we do not negotiate with your lender on your behalf — any change to your loan is agreed solely between you and your lender. There is no fee to use Debt Resolution Lab. Debt resolution and hardship programs are not appropriate for every situation, are not offered by every lender, and are not available in every state — results vary based on your lender, account terms, and financial circumstances, and no specific reduction in your loan balance, timeline, or acceptance into a program is guaranteed by us or by your lender. Pausing payments as part of a resolution strategy may lead to added fees and interest, continued collection calls, or lawsuits, and can significantly lower your credit score. Resolved debt may be reported to the IRS as taxable income. We may be compensated by lenders in our network for connections made through this site. Review this Privacy Policy and the Terms & Conditions before submitting any information.